People at every level and in practically every role in today’s organizations are required to focus on customer delight, and bring innovation and continuous improvement into their work. This is a hard challenge and one that requires either building new muscles or limbering up muscles we may not use often. This highly experiential set of learning outcomes equips participants with new knowledge, tools, and techniques to implement immediately.
Before: Plan between 1 hour and 3 hours of self-study of theory and key concepts via course videos and reading in our comprehensive e-learning LMS system
During: 5 online workshops of 3 hours where we engage in active discussion, exploration, and practice
After: Writing of the practical case for ICP-BAF validation by ICAgile. ICAgile Certification in Business Agility Foundations (ICP-BAF)
Included: Access to the registered course LMS is available for 16 weeks
Two books written by Pia-Maria Thoren are included in digital format.